Back to home

Refund Policy

Refund policy for Seedance 2.5

Last updated: 2026-06-26

Introduction

At Seedance 2.5, we strive to provide the best AI video generation experience for our users. This refund policy outlines the terms and conditions under which refunds may be requested and processed for our services.

Refund Eligibility

Services Eligible for Refunds

Refunds may be considered for the following circumstances:

  1. Technical Issues: If you experience significant technical problems that prevent you from using our service, and our support team is unable to resolve the issue within a reasonable timeframe.

  2. Billing Errors: If you were charged incorrectly due to a system error or duplicate payment.

  3. Service Not as Described: If the service you received significantly differs from what was advertised or promised.

Services Not Eligible for Refunds

The following are generally not eligible for refunds:

  1. Change of Mind: Refunds will not be provided simply because you changed your mind after purchase.

  2. Credits Already Used: If you have consumed AI generation credits or used AI features, refunds for those consumed services will not be provided.

  3. Subscription Renewals: Automatic subscription renewals are non-refundable. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue.

  4. Violation of Terms: If your account was terminated due to violation of our Terms of Service, no refund will be issued.

  5. Third-Party Services: Refunds for third-party services integrated with Seedance 2.5 must be requested directly from those providers.

Refund Timeframe

Request Period

  • One-Time Purchases: Refund requests must be submitted within 14 days of the purchase date.
  • Subscription Services: For the first billing cycle, refund requests must be submitted within 14 days of the initial purchase. Subsequent billing cycles are non-refundable.

Processing Time

Once a refund request is approved:

  • Refunds will be processed within 5-10 business days
  • The refund will be credited to your original payment method
  • Please allow additional time for your financial institution to process the refund

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email support@flux3.me

  2. Provide Information: Include the following in your email:

    • Your account email address
    • Order number or transaction ID
    • Date of purchase
    • Reason for refund request
    • Any relevant screenshots or documentation

  3. Wait for Review: Our team will review your request within 2-3 business days

  4. Receive Decision: You will be notified via email whether your refund request has been approved or denied

Partial Refunds

In some cases, we may offer partial refunds:

  • If you have used only a portion of your purchased credits
  • If the issue affected only part of your subscription period
  • At our sole discretion based on the specific circumstances

Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your financial institution. Chargebacks can result in:

  • Immediate suspension of your account
  • Inability to access our services in the future
  • Additional fees or penalties

If you have concerns about a charge, please reach out to our support team first so we can work together to resolve the issue.

Cancellation Policy

Subscription Cancellation

  • You may cancel your subscription at any time through your account settings
  • Cancellation will take effect at the end of your current billing period
  • You will retain access to paid features until the end of the billing period
  • No refund will be provided for the remaining time in the current billing period

Account Closure

If you wish to close your account entirely:

  • Contact our support team at support@flux3.me
  • Any remaining credits or unused services will be forfeited
  • Account closure does not automatically entitle you to a refund

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration:

  • Contact our support team with a detailed explanation
  • We will review your case individually
  • Decisions on exceptional cases are made at our sole discretion

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of Seedance 2.5 after any changes indicates your acceptance of the new terms.

Contact Information

For refund requests or questions about this policy, please email support@flux3.me.

Last Updated: June 26, 2026

We appreciate your understanding and are committed to ensuring your satisfaction with Seedance 2.5. If you have any questions or concerns, please don't hesitate to reach out to our support team.